Frequently Asked Questions

Eco-flowers are beautiful, handcrafted flowers and décor pieces made entirely from recycled and upcycled materials such as plastic bottles, glass, paper, and fabric. They look just like real flowers but last forever and help protect the environment.

Our skilled artisans collect recyclable waste materials from communities across Rwanda. These materials are carefully cleaned, sorted, and then hand-shaped into stunning flower designs. Each piece goes through preparation, crafting, and finishing stages to ensure the highest quality.

You can place an order by clicking the 'Order Now' button on any product page, which will open a WhatsApp chat with our team. You can also contact us directly via WhatsApp at +250 722 433 665 or send us an email at info@ecoflowers.co.rw.

Yes! We deliver flowers nationwide across Rwanda. Delivery times and fees vary depending on your location. Contact us via WhatsApp for specific delivery details for your area.

Absolutely! We love creating custom pieces for our customers. Whether you need specific colors, sizes, or arrangements for events like weddings or corporate functions, our artisans can bring your vision to life. Contact us via WhatsApp to discuss your custom order.

We use a variety of recycled and upcycled materials including plastic bottles, glass bottles, recycled paper, fabric scraps, metal wire, bottle caps, and natural fibers. Each product listing specifies the materials used for that particular piece.

Eco-flowers require very little maintenance. Simply dust them occasionally with a soft cloth or brush. Avoid exposing them to direct sunlight for extended periods to prevent color fading. Unlike real flowers, they don't need water or special care.

While our eco-flowers are durable, we recommend using them primarily indoors or in covered outdoor spaces. Prolonged exposure to rain, extreme heat, or direct sunlight may affect their appearance over time.

Because each eco-flower is handcrafted and unique, we handle returns on a case-by-case basis. If your product arrives damaged or significantly different from the description, please contact us within 48 hours of receiving your order, and we will work with you to find a satisfactory solution.

Prices vary depending on the size, complexity, and materials of each piece. Since our products are handcrafted and unique, we discuss pricing directly with you when you place your order via WhatsApp. We offer options for various budgets.

Yes! We regularly work with hotels, businesses, and event planners for bulk orders. We offer special pricing for large orders and can create custom designs to match your brand or event theme. Contact us to discuss your corporate needs.

Delivery times vary by location within Rwanda. Kigali and nearby areas typically receive orders within 1-3 business days. More remote areas may take 3-7 business days. We will provide an estimated delivery time when you place your order.